English for Work 13: Market and Shop Sellers

English for market sellers, craft sellers and shop assistants in Rwanda who serve visitors and English-speaking customers. Greet and help people who are looking, describe products, colours, sizes and materials, talk about prices and bargain in a friendly way, take payment and give change and receipts, wrap gifts, take orders and arrange delivery, handle returns and exchanges, sell on WhatsApp, and keep regular customers. With dialogues, audio, drills, role-plays and checks.