English for Work 3: Phone and WhatsApp

English for anyone who serves customers by phone or WhatsApp in Rwanda: shops, hotels, guesthouses, cafés, call desks and delivery companies. Answer calls well, understand and check details, put callers on hold and transfer them, write clear WhatsApp replies, take orders and bookings by message, calm angry customers, say no politely and follow up, and stay safe from scams. With dialogues, audio, drills, role-plays and checks.