Hospitality 2: Security, Safety and Emergencies

Course 2 in the Hospitality series. Take after: Hospitality 1: Foundations. Know what to do when something goes wrong. Learn your emergency plan, fire prevention, extinguishers and fire blankets, evacuation and helping guests with disabilities, first aid and emergency calls, keys, visitors, CCTV and theft, suspicious behaviour, threats and trafficking signs, calming aggressive guests, harassment and working alone, earthquakes and heavy rain, and writing incident reports.