English for Work 9: Hotel Front Desk

English for hotel and guesthouse receptionists in Rwanda. Greet arriving guests, check them in, explain the room and the hotel, answer phone calls and room service orders, handle requests, wake-up calls, taxis and tours, deal with complaints, take bookings and changes, check guests out, take payment and say goodbye. Every lesson has key words, phrases, real front desk dialogues, audio, pronunciation drills, role-plays and a quick check.