English for Work 11: Bar and Coffee

English for baristas, coffee shop staff and bar staff in Rwanda. Greet guests at the counter, take coffee and tea orders, serve juices, soft drinks and bar drinks, explain Rwandan coffee and tea with pride, serve, ask guests to wait and pack takeaway, take payment, fix mistakes and complaints, and say no politely at closing time or when a guest has had enough. With counter dialogues, audio, drills, role-plays and quick checks.