Hospitality 2: Front Desk and Reservations

Course 2 in the Hospitality series. Take after: Hospitality 1: Foundations. Run a calm, friendly front desk. Learn to prepare for arrivals, check guests in step by step, take payments in RWF, USD, card and Mobile Money, and take bookings by phone, email and WhatsApp. Learn concierge skills: local tips, tours, transport and directions. Finish with check-out, the shift handover and night shift safety. Each lesson has a short video, a task to try and a quick check.