Hospitality 3: Shift Lead and Supervisor

Course 3 in the Hospitality series. Take after: your Hospitality 2 job course. Lead a shift well and fairly. Learn how the supervisor role is different, running a short pre-shift briefing, writing simple SOPs and checklists, training with show-tell-do-review, coaching and recognising good work, scheduling and covering absences, handling lateness fairly, safety walk-rounds and inspections, staff wellbeing, escalated complaints and reading guest reviews.